Returns & Exchanges

Orders placed within Taiwan are eligible for one complimentary return or exchange within the 7-day inspection period.

Return & Exchange Guidelines

  • To be eligible for a return or exchange, the item must be returned in its original condition, together with the Order Confirmation, Product Hang Tag, and Dust Bag. Missing any of these items will result in the return request being declined. If the original shipping bag has been discarded, please securely seal the item in suitable packaging before returning it.

  • Returns or exchanges cannot be accepted for items that have been washed, damaged due to improper handling, stained, or carry odors not originally present on the product (such as perfume, smoke, or other scents).

  • Please submit your return or exchange request within 7 days from the date your order was delivered. Requests submitted after the inspection period cannot be accepted.

Exchange Process

  • After your request has been submitted, our logistics partner will arrange a doorstep pickup within 1–3 business days.

  • Once we receive and inspect the returned item, your replacement item will be shipped within 3–5 business days.

Return & Refund Process

  • After your return request has been submitted, our logistics partner will arrange a doorstep pickup within 1–3 business days.

  • Once the returned item has been received and inspected, you will receive a return confirmation email within 3–5 business days.

  • Refunds will be processed at the end of the month.

Refund Method

  • Credit Card Payments: Refunds will be credited back to the original credit card used for the purchase. The posting date may vary depending on your card issuer, and the refund may appear on your current or next billing statement.

  • Cash on Delivery (COD): Refunds will be made via bank transfer. Please provide your bank account information to facilitate the refund process.

Please Note: Doorstep pickup is generally arranged within 1–3 business days (excluding weekends and public holidays). Actual pickup times are subject to the logistics provider's schedule.

Return & Exchange Process

【Step 1】Click the Return/Exchange Application Link

 

【Step 2】Enter the email address used when placing the order.

 

【Step 3】Enter the verification code.

 

【Step 4】Check the SMS Sent to Your Registered Phone Number.

 

【Step 5】Select the 'Return Item' button.

【Step 6】Check the products to be returned/exchanged, and provide reason and notes.

Exchange

Please include the following information in the Notes section:

  • The color and size of the item you wish to exchange.

  • Your preferred date or time slot for doorstep pickup by our logistics partner.

Return

Please include the following information in the Notes section:

  • Your preferred date or time slot for doorstep pickup by our logistics partner.

  • If your original payment method was Cash on Delivery (COD), please provide your bank account information so we can process your refund.

Please Note: If no exchange request (including the desired color and size) is specified in the Notes section, your request will be processed as a return and handled according to our standard return procedure.

 

【Step 7】Once seeing the order confirmation page, your return/exchange application is complete.

Please Note: Doorstep pickup is typically arranged within 1–3 business days, excluding weekends and public holidays. Actual pickup times are subject to the logistics provider's schedule.

 

【Step 8】If you’d like to check the status of your request, go to Order Management, select the relevant order, and you’ll see the latest status displayed at the top of the page.