Returns & Exchanges- English
【Returns and Exchanges Process】
Each order placed in Taiwan is entitled to one free return/exchange service within a 7-day inspection period.
- Get the return/exchange QR code on the FAQ/Order Details page.
Return/Exchange Application Link
- Enter the email address used when placing the order.
- Enter the verification code.
- Select the 'Return Item' button.
- Check the products to be returned/exchanged, and provide reason and notes.
- Please provide the desired color and size for the exchange,
- and a convenient time for home pickup service.
- Please provide a convenient time for home pickup service.
- If the initial payment method was cash on delivery, please provide your bank account information for refund processing.
*If notes are not filled out, the request will be treated as a return.
- Once seeing the order confirmation page, your return/exchange application is complete.
- Home pickup service takes approximately 1-3 days (excluding national holidays and weekends).
【Return & Exchange Instructions】
- The return products must be in its original condition with "Order Details”, “Hang Tag”, and “Dust Bag”. Return can’t be processed if any of these items is missing. If the bag is damaged or discarded, please seal the package by yourself. Thank you!
- We apologize that we are unable to process an exchange for items that have been washed, damaged due to human factors, have an unnatural scent (such as smoke or perfume), or are soiled.
- Please apply return/exchange within 7 days from the date of package delivery. We can’t process the exchange if it is overdue.
- Exchange: After filling out the form, logistics will pick up the goods at your doorstep within 1-3 business days, and the exchanged goods will be shipped within 3-5 business days after receiving the returned item.
- Return: After filling out the form, logistics will pick up the goods at your doorstep within 1-3 business days. After confirming receipt of the returned item, we will send you a confirmation email within 3-5 business days, and the refund will be processed at the end of the month (Please note that the refund process may vary for different banks, and the refunded amount may appear on the next billing cycle)(refunds will be processed through online credit card for credit card payments, or bank transfer for cash on delivery payments)